DevConf.US '18

Before becoming a technical writer, I spent over 15 years writing code for switching software. As a developer, my goal for technical documentation was to describe the functionality of the coding project. I would describe how the code worked and how it interacted with the system. I discovered that this was not the best approach for customer documentation and that the best approach is to write with the user in mind.
In this talk, I will draw upon my experience as a technical writer for Red Hat Developer Suite to:
* discuss how use case driven documentation provides the best user experience
* give best practices for writing with the user in mind and writing for a wider audience
* walk through changing content to a use case driven approach